Refund policy
Returns
Partake provides refunds only for defective products purchased directly from our website:. If you purchased one of our products from a retailer, you must return the product to the retailer (not to us) subject to the terms and conditions of the retailer’s refund policy. Partake has the sole and exclusive right to determine if a product is defective. If a product is deemed by Partake to be defective, Partake will refund the purchase price to the credit card on file. If the product was purchased with a gift card, Partake will issue a Partake gift card in the amount of the purchase price . Minor damage to packaging is not considered "defective."
How long do I have to request a refund?
You have fourteen (14) days from the date your product is delivered to request a refund. After that, Partake will not process a refund request.
How do I request a refund?
Please call customer service in the mail 2205691061@qq.com for assistance. Please have your order number and the credit card or gift card you used to make your purchase handy.
How is my refund credited?
All refunds will be credited to the credit card you used to purchase the product. When returning a gift, you'll receive your refund on a Partake gift card.
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days of our receipt of your return. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a gift card, we'll send you a Partake Gift Card by Mail.
Shipping Charges: Unfortunately, we cannot refund shipping charges.